How to Return
You can exchange or return goods with the terms and conditions below.
1. Return of goods is only valid for 7 working days from the date of receipt. The calculation starts from the date you receives the product until the postmark date stated on the shipping document.
2. Refunds can only be exchanged for size, if the size you want is not available then it cannot be returned.
3. Return shipments are NOT allowed to use the Cash On Delivery (COD).
4. Shipping costs charge by the Customer.
5. The product must NOT be damaged, dirty or washed. Including packaging / boxes and tags and labels
6. The returned product must be in the same condition when the customer received it, including the completeness and Double box
7. If the customer uses a voucher at the time of purchase, the value of the voucher is non-refundable
Product returns do NOT apply to:
3. Sports clothes
4. All products sale and discount
NOTE: If your return is not matching with requirements above, our Customer Service will contact you before returning it back to you. Shipping costs are the responsibility of the customer.
If you meet the requirements above, you can send the product to:
PT Prestasi Retail Innovation
Jl. Daan Mogot no. 151
West Jakarta 11510
(Online Product Return)
*Include the order number and the reason for the exchange in the package.